General and LEGAL conditions
– Peninsula (including Portugal): We use the most appropriate courier to guarantee delivery efficiency.
– International: We collaborate with several agencies, always looking for the best service.
– Availability in the online store does not guarantee immediate stock, since we make them according to demand.
– Los moises se confeccionan bajo pedido al ser customizables y personalizables. En nuestro cuartel general recibimos los pedidos, confeccionamos los moises y los embalamos una vez estan todas las piezas del mismo. Si falta alguna pieza no se envian hasta que esten completos.
– Nacional: De 3 a 15 días laborables. Si hay stock 24/48hInternacional para toda la tienda online:
– Europe (land route): +4 days. Consult
– Rest of the world (via plane): +2 days. Consult.
– The brand reserves the right to carry out marketing campaigns and apply discounts at any time without prior notice, depending on stock availability and strategies considered appropriate.
5. Shipping Costs:
– Península incluido Portugal: 8€
– Balearic and Canary Islands: Check rates on the website.
– Europe: Check rates on the website.
– International: It depends on the country. Check in the cart.
6. Customs:
– Cucos Baby does not assume customs costs. These are the responsibility of the client, with prior notice in conflict countries.
7. Order Tracking:
– Se recomienda registrarse en la tienda online para el seguimento del pedido. En caso contrario unicamante se notificara mediante un email el mismo dia de entrega al Courier el paquete – envios son de 24 a 48h una vez salen de nuestro almacen.
– Address changes must be notified to [email protected].
8. Exchanges and Returns:
– Cambio de Modelo: diferencia de precio + costes de envio.
– Check and assemble the bassinet immediately upon arrival.
– Cambios y devoluciones hasta 15 días después de la compra salvo que el producto este personalizado o custimizado, en ese caso se hara un vale por el mismo importe.
– Devolución del dinero en casos específicos; gastos de envío y de devolución a cargo del cliente. 8€ envio + 15€ recogida en Peninsula y Portugal. – Los modelos personalizados no admiten cambio ni devolucion. 9. Purchase Cancellation:
– Possibility of canceling before the start of the preparation and management of the order (24-48h).
– After this period, a voucher is offered without expiration.
– Los retrasos en la entrega de pedidos debido a la falta de alguna pieza del mismo no se admitiran como argumento para su cancelación. Una vez confeccionado no se devuelve el producto ya que trabajamos bajo pedido estrictamente.
Enlace a la plataforma de resolución de litigios en línea – [artículo 14 del Reglamento (UE) n.º 524/2013 ].
Para consultas y reclamaciones, contacta con [email protected]
Payment Methods:
1.Paypal:
– Through the web, without having to have a Paypal account. You can make the payment with your credit or debit card directly.
2. Bank Transfer:
– Your order processing will begin once payment is confirmed on the account number provided.
3.Stripe:
– Secure payment with your card through the Stripe platform.
4. Redsys POS:
– By entering your card details in the banking gateway, you are not sharing them with CucosBaby. These are entered directly into the bank's payment gateway, with highly secure encryption that prevents anyone except you and your bank from accessing your card details. This online payment method is similar to paying with a card in a supermarket or restaurant. Additionally, in case of exceptional problems, all transaction information is automatically saved in your bank's database for your access whenever you need it.
5. Bizum:
– Pay quickly and securely with Bizum, the mobile payment platform. Forget about entering long card numbers or bank details. With Bizum, you only need your phone number associated with the platform to make the payment in a comfortable and agile way. This simplified payment method guarantees the security of your transactions and speeds up the purchasing process, providing you with a more practical and efficient experience.
**LEGAL WARNING**
1. Privacy and Data Protection:
– Committed to the new European Data Protection Regulation.
– Owners: CUCOS BABY LAB SL, Valencia, Spain.
– Workshop at: C/ Manuel Dualde 2 Bajo 01, Burjassot – Valencia.
– Authorized data processing when registering or placing orders.
2. Cookies:
– Stores IP information and uses cookies.
– They improve the website, personalize the experience and allow preferences to be stored.
– User can reject them, but it will affect the functionalities of the website.
3. Links to Third Party Websites:
– Hyperlinks do not imply commercial relationships.
– CUCOS BABY is not responsible for linked websites.
4. Applicable Legislation:
– Subject to Spanish legislation.
– Jurisdiction in Valencia, Spain, without prejudice to the jurisdiction of the consumer's domicile.
5. Intellectual and Industrial Property:
– Contents owned by CUCOS BABY or authorized third parties.
– Protected by national and international legislation.
– Personal and private use permitted, any other use prohibited.
6. Obligations of Users:
– Act in accordance with the law and good faith.
– Do not introduce harmful or defamatory content.
– Do not use the website for advertising or commercial activities.
– Do not impersonate identities or carry out actions that affect the website or third parties.
7. Conditions of Use
– Access and use of www.cucosbaby.com implies acceptance of conditions.
– In case of non-acceptance, it is recommended not to use the website.